Refund Policy
At BLOVIA, we want you to feel confident when shopping with us. If there is an issue with your order or product, please contact us and we will do our best to help resolve it.
Returns & Refunds
For hygiene and safety reasons, we do not accept returns or refunds for products that have been opened or used.
To be eligible for a return or refund, the product must be unused, unopened, and in its original packaging.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
We will review the issue and work with you to find an appropriate solution.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution.
Refunds
If your refund is approved, the applicable refund amount will be processed to your original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Exceptions
If there is a genuine issue with your order or product, please contact us even if you are unsure whether it qualifies for a return or refund.
Our goal is to understand the issue and help you find a fair solution.
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact Us page and include your order number.
BLOVIA — Simple skincare. Thoughtful care. Everyday confidence.